To whom it may concern,
I am writing to you in regards to my current dealings with one of your agents – Janey Pagels. My husband and I first met Janey in late October 2011 when she visited our home to give us an appraisal and to discuss our options for the sale of our home. As this is the first time we have ever sold a house we thought it important to meet with several different agents (5 in total) from different agencies so that we could compare and investigate our best options.
Choosing Janey to sell our home was an absolute no brainer, she arrived extremely well presented, not only in her appearance and politeness, but also in her organisation, extreme patience for our million and one questions and full confidence in not only the sale of our home but her role as our agent. She did not rush us, or pressure us like many other agents, on the contrary she simply supplied us with the information we requested and required, answered all of our queries and throughout our dealings with her she always allowed my husband and I the time we needed to privately discuss any information/decisions we were about to make with a simple, polite and well timed follow up call.
I am aware that I am not always an easy customer as I can be very set in my ways, and I ideally would prefer being in charge. Janey was very professional in how she handled this and ensured that I was aware that every decision was ultimately mine and my husband’s decision and she provided her professional opinion without pressure. She was very understanding to our needs and personal preferences and she was also great at communicating everything required. Additionally she followed up promptly on any issues and queries and most importantly she earned our trust, treated us with respect and stood high above the rest. Janey has successfully sold our home, it was listed on the market for a short 4 days. The process was extremely well facilitated from her part and I would not hesitate to recommend her to anyone selling their home whether they be first time sellers or experienced investors. She is a great asset to your agency and we look forward to dealing with her for all of our future real estate purchases and sales.